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Our Approach to Helping with Food Allergies
This page tells you all about our approach to supporting people with food allergies and how to identify which products are most suitable
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Labeling
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Free-from products
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To help you to make decisions about which products are right for you, we highlight:
ALLERGENS THAT HAVE BEEN INTENTIONALLY ADDED TO THE PRODUCT IN THE INGREDIENTS LIST.
PAL (PRECAUTIONARY ALLERGEN LABELLING)
WHERE THERE IS A RISK FROM THE PRESENCE OF UNINTENDED ALLERGENS BECAUSE OF CROSS-CONTACT.
The safety of our products is always our top priority and we know that for shoppers in the UK & Ireland who are affected by allergies and intolerances, including coeliac disease, being able to access allergen information quickly and easily is extremely important. That’s why we take care to provide clear and transparent information as part of our approach to labelling so you can make informed decisions about which products are right for you.
Always read the label
From time-to-time we may change our recipes or where or how we manufacture our products, and this will result in us having to change the ingredients label or precautionary allergen labelling (PAL). Please be aware that sometimes even the same brand and product can have different labels depending on which retailer they are being purchased from or how many items are in the pack. For example, a multi-pack of ice cream may have a different PAL to a single-serve ice cream because they could be made in different factories.
Which is why it is important to read the label every time before consuming that product, even if you have checked it before, as it will always provide you with the most up-to-date information for that particular item.
For more information visit:
Coeliac UK: www.coeliac.org.uk/home/home
Allergy UK: www.allergyuk.org/
The Anaphylaxis Campaign: www.anaphylaxis.org.uk/
People who have been diagnosed with coeliac disease should look for products that are labelled free-from gluten.
Gluten-free foods have been specially prepared and produced to either reduce the gluten content to no more than 20mg/kg of gluten or have had the gluten-containing ingredients substituted with other ingredients which are naturally free of gluten. If a product is gluten-free this will be clearly indicated on the pack or the product label.
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Dairy-free and milk-free
Products labelled as dairy-free or milk-free are completely free-from milk or milk derivatives either as an intentionally added ingredient or from cross-contact. Those people diagnosed with dairy or milk allergies or intolerances should look for a product which is dairy or milk-free which will be clearly indicated on the pack or product label.
Lactose-free
Products labelled as lactose-free are completely free-from lactose either as an intentionally added ingredient or from cross-contact. Those people who have been diagnosed with a lactose allergy or intolerance should look for a product which is lactose-free which will be clearly indicated on the pack or product label.
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Our range of vegan products have been developed for those people who do not want to consume ingredients of animal origin including meat, eggs, milk and honey. A vegan label means that these ingredients have not been intentionally added to our products. The products are certified by the European Vegetarian Union (EVU) abd carry the "V-Label" which is registered both internationally and in the European Union.
For more information visit the:
Food and Drink Federation